Terms of Service

Waterloo Limo Terms and Conditions of Hire

NOTE: Our terms and conditions do not affect your statutory rights as a consumer. We are a professional limousine company and not a Taxi service. The terms and conditions herein have been designed to safeguard our business, and to help us to maintain an effective and professional service for our customers.Some of our services, such as Proms, Weddings or special events, may require our clients to fill out and sign bonding contract. Credit card deposit is also required. Whenever there is no explicit contract signed, the terms and conditions specified in this document will apply.

General Terms:

By making a booking with Waterloo Limo and paying the deposit, the clients acknowledge and expressly agree to the following terms and conditions.


The Agreed price is the price to be paid for the journey as agreed between Waterloo Limo and you the Customer. Any changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us. 
Gratuities are not included in the prices, and it is at your sole discretion to add a gratitude of any amount.


All bookings are confirmed by the payment in advance of a non-refundable deposit. A deposit of 25%-50% of the total price and a signed contract are required to hold the vehicle. Deposits are non-refundable.

balance is due for payment at the time and place of the first pick up on the day of hire. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 4% surcharge on the transaction amount.

Cancelling a Reservation:

Should you cancel your booking, the deposit paid is non-refundable. Additionally where bookings are cancelled with less than 15 (fifteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 15 (fifteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation, please call the office directly.

you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed. This will be charged to your credit card on file by Us: reserve the right to cancel the limousine hire contract between us if one or more of the limos you have booked no longer will be able to cover your reservation. If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We are not obliged to offer any additional compensation for disappointment suffered.

Grace Period:

Waterloo Limo strives always to arrive at all pick up points in advance of the times booked. There may, however, be causes that may from time to time occasionally prevent us from meeting these targets, such as inclement weather, road traffic accidents, road resurfacing and such like events out of our control. Reasonably therefore we have built into our schedule of period of up to 15 (fifteen) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.


Damages, subsequent cost of repairs of such damages to the limousines hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the parties is sick or soils in the limousine, you will be charged $350.00 to re-condition the vehicle. Where the booking was secured using a credit/charge card, you the customer here agree that the amount will be charged to that card for the damages as they have arisen. In the event that a credit/charge card was not used for securing the booking, we will invoice you directly should the additional payment was not made on the spot.

Additional Charges/Overtime:

Under this agreement the over time rate per hour or part thereof is $150.00/hour. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount will be charged to the credit/debit card with which the booking deposit was paid. Credit card payments are subject to 4% (four per cent) surcharge on the transaction amount.

Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this, if it happens.

Airport Drop Offs and Pickups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Waterloo Limo to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

Lost Property:

We are not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from Waterloo Limo Service regarding any lost, stolen, damaged or belongings left in our vehicles, or the disposal of same. Please check for your belongings before leaving the vehicle.


In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

Smoking, Drugs and Alcohol:

  • No smoking is allowed inside the vehicle.
  • No drugs are allowed inside the vehicle.
  • No alcohol is allowed inside the vehicle.

In the unlikely event that you have a complaint concerning a service provided by Waterloo Limo, you may contact us by:

Email: waterloolimo@limo-waterloo.com

Phone: 519-580-5725